Returns

Last updated November 6, 2026

We want every record to arrive as described. If something is wrong, email us at[store email] within 14 days of delivery with your order number.

Damaged in shipping or defective

If a record arrives damaged, warped, or does not play correctly, email us within 14 days of delivery with your order number and a description of the problem. When a record is damaged or defective, we send a replacement of the same edition when we can get one, or refund the full price, including any shipping you paid.

Wrong item

If we sent the wrong record, we will send the right one or refund you in full, and we will pay for the return.

Changed your mind

Unopened records in their original shrink wrap can be returned within 14 days of delivery. Email us first and we will send the return address. Return shipping is paid by you. We refund the price of the record once it arrives back with us, to your original payment method.

What we cannot accept

Records that have been opened, unless they are damaged or defective. Shipping upgrades, such as 2-day shipping, are not refundable once the order has shipped.

Refunds

Refunds are issued within 5 business days of approval. Your bank may take a few more days to show it.